The root cause of the issue has been identified and work has been performed to prevent it from occurring again.
Thank you for your patience while this issue was investigated and addressed.
Posted Oct 11, 2023 - 14:44 EDT
Monitoring
The source of the issue was identified and a workaround has been put into place, which has resolved the issue for impacted users. A more thorough root cause analysis is now underway to more permanently resolve the issue.
Posted Oct 10, 2023 - 15:04 EDT
Investigating
Some users are currently experiencing an issue that is preventing them from authenticating to myRSA, the RSA Community, the NetWitness Community, and the Partner Portal.
When attempting to log in, they are presented with the following error message after entering their User ID or their password: "Sorry, your request cannot be processed at this time."
This issue is being actively investigated in order to resolve it as quickly as possible.
We apologize for the inconvenience and appreciate your patience while we address this issue.